Refund Policy

Last updated: September 28, 2026


Thank you for purchasing from Migueliyo Travel.
This Refund Policy explains the conditions that apply to refunds, cancellations and digital products purchased directly from Migueliyo Travel or through third-party platforms. Nothing in this Refund Policy limits any mandatory consumer rights available to you under applicable law.


1. Digital Products

Migueliyo Travel offers digital products that may include: digital travel guides; PDF guides and publications; downloadable travel resources; digital maps and related resources; digital books; digital music or other downloadable media; other digital content. Because these products are supplied digitally and may become accessible or downloadable shortly after purchase, different rules may apply to them than to physical products.


2. Right of Withdrawal for Digital Content

Consumers in the European Union and European Economic Area generally have a statutory right to withdraw from certain distance contracts within 14 days.
However, special rules apply to digital content that is not supplied on a tangible medium. Where required by applicable law, if you expressly consent to the supply of digital content beginning during the withdrawal period and acknowledge that you will lose your right of withdrawal once performance begins, the statutory right of withdrawal may cease once access to, downloading of, or other supply of the digital content has begun. Where the legal requirements for loss of the right of withdrawal have not been satisfied, any applicable statutory withdrawal rights remain unaffected.


3. Refunds for Digital Products

Subject to your mandatory rights under applicable consumer law, a refund will generally not be provided merely because you:changed your mind after accessing or downloading the digital product; decided that you no longer need the product; purchased the wrong guide or product by mistake; did not use the purchased product; expected information, features or content that were not included in the product description; are unable to travel or your travel plans changed; experience changes in destinations, prices, schedules, opening hours, transportation or other travel information after publication. This does not affect your rights where a digital product is defective, materially different from its description, cannot be supplied as agreed, or where you otherwise have a statutory right to a remedy under applicable law.


4. Problems With Your Digital Product

Please contact us if:you did not receive access to your purchased digital product; a download link does not work; the file is corrupted or cannot reasonably be opened; you received the wrong product; the product is materially different from its description; there is another significant technical problem preventing you from accessing the purchased content. We will first attempt to resolve the problem by providing appropriate access, a replacement file, a corrected download link or another suitable solution. Where the problem cannot be resolved, you may be entitled to an appropriate remedy, including a price reduction or refund, where required by applicable law.


5. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. Where we can reasonably verify that an unintended duplicate transaction occurred, we will review the transaction and, where appropriate, arrange a refund for the duplicate purchase.


6. Incorrect Purchases

Please review the product title, description, destination, language, format and other relevant information before completing your purchase.
If you purchase the wrong digital product and have not yet accessed or downloaded it, contact us as soon as possible. We will review the circumstances and determine what solution is available, taking into account whether delivery or access has already begun and any rights provided by applicable consumer law.


7. Travel Information

Travel information can change frequently. Opening hours, prices, transport schedules, routes, attractions, restaurants, accommodation, local businesses, regulations and other destination information may change after a guide or other travel resource is published. Reasonable changes to travel information after publication do not, by themselves, mean that a digital product is defective. We make reasonable efforts to provide useful and accurate information at the time of preparation, but travellers should verify important time-sensitive information with relevant official or local sources before travelling.


8. Third-Party Purchases

Some Migueliyo Travel products may be sold or distributed through third-party platforms, marketplaces or stores. Where a purchase is made through a third-party platform, the transaction may also be subject to that platform’s payment, cancellation and refund procedures. Refund requests for transactions processed entirely by a third-party platform may need to be submitted through that platform. Nothing in a third-party platform’s policy or this Refund Policy removes mandatory consumer rights that apply under applicable law.


9. Physical Products

Where Migueliyo Travel links to or offers physical merchandise through a third-party store or fulfilment provider, returns, exchanges, shipping and refunds for those products may be governed by the terms and policies presented by that provider at the time of purchase. Please review the applicable return and refund information before purchasing a physical product. Mandatory consumer rights remain unaffected.


10. Refund Processing

Where a refund is approved or legally required, it will generally be issued using the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on the payment provider, bank or third-party platform involved in processing the transaction. Any refund required under applicable consumer law will be processed within the applicable statutory time limits.


11. Chargebacks and Payment Disputes

If you experience a problem with a purchase, we encourage you to contact us first so that we can investigate and attempt to resolve the issue. This does not limit any right you may have to contact your payment provider, bank or other competent body where appropriate.


12. Consumer Rights

Nothing in this Refund Policy excludes, restricts or overrides rights that cannot legally be excluded under applicable consumer protection law. Consumers located in Spain, the European Union or the European Economic Area may have statutory rights concerning digital content, conformity, remedies and withdrawal.
Where mandatory consumer law provides greater protection than this Refund Policy, the mandatory legal provisions will apply.


13. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, sales channels, Website, business practices or applicable legal requirements. When this Policy is updated, the “Last updated” date at the top of this page will be revised. The version published on this page is the current version.


14. Contact Us

If you have a question about a purchase, digital product or refund request, please contact:
Migueliyo Travel
Email: hello@migueliyotravel.com
When contacting us about a purchase, please include your order number or other relevant transaction information where available.