REFUND POLICY

1. Introduction

This Refund Policy explains the conditions under which refunds, replacements or other remedies may be available for digital products and services purchased from Migueliyo Travel.

Because our travel guides and other digital products are delivered electronically and may be available for immediate access or download after purchase, different refund and withdrawal rules may apply to digital content compared with physical goods.

Nothing in this Refund Policy limits or excludes any mandatory consumer rights available to you under applicable law.

2. Digital Products and Right of Withdrawal

Our travel guides and other downloadable products are digital content that may be made available for immediate access or download after payment.

Where applicable consumer protection law provides a statutory withdrawal period for distance contracts, your right of withdrawal for digital content may end once the supply of the digital content has begun, provided that you have expressly consented to immediate access or delivery and acknowledged that you will lose your right of withdrawal once performance begins, as required by applicable law.

If the applicable legal requirements for the loss of the right of withdrawal have not been satisfied, you may retain any withdrawal rights provided to you by mandatory consumer protection law.

Nothing in this Refund Policy is intended to restrict any statutory rights that cannot legally be waived or excluded.

3. When a Refund or Remedy May Be Available

A refund, replacement, re-delivery or other appropriate remedy may be available where required by applicable law, including where a digital product is defective, corrupted, inaccessible, materially different from its description or has not been delivered as agreed.

If you experience a technical problem accessing or downloading a purchased digital product, please contact us so that we can first attempt to resolve the issue or provide a replacement file or alternative access where appropriate.

Refund requests will be reviewed individually based on the circumstances of the purchase and any applicable consumer protection requirements.

Where a refund or other remedy is required by law, we will provide it in accordance with the applicable legal requirements.

4. Situations Generally Not Eligible for Refunds

Subject to any mandatory rights available under applicable consumer protection law, refunds will generally not be provided where a digital product has been successfully delivered or made accessible and the customer simply changes their mind, no longer needs the product or changes their travel plans.

Refunds will also generally not be available because of personal preferences, failure to read the product description before purchase, lack of compatibility resulting from the customeru2019s own device or software where the stated technical requirements were met, or changes to travel-related information that occur after publication and are outside our reasonable control.

Travel plans, prices, opening hours, transportation schedules, entry requirements, availability and other destination information may change over time. Such subsequent changes do not, by themselves, make a digital travel guide defective or automatically entitle the customer to a refund.

Nothing in this section affects any refund, replacement, price reduction or other remedy that you are legally entitled to receive under applicable law.

5. How to Request a Refund or Remedy

If you believe you are entitled to a refund, replacement, re-delivery or other remedy, please contact us at hello@migueliyotravel.com and provide sufficient information for us to identify and review your purchase.

Please include your name, the email address used for the purchase, the name of the product, your order or transaction number where available, and a brief description of the issue.

We may request additional information where reasonably necessary to verify the purchase or investigate the problem. Refund and remedy requests will be assessed in accordance with this Refund Policy and applicable consumer protection law.

Where a refund is approved, it will generally be issued using the original payment method, unless otherwise agreed or required by law. Processing times may vary depending on the payment provider or financial institution.

6. Refund Processing

If a refund is approved, we will process it as soon as reasonably possible using the original payment method, unless another method is agreed or required by applicable law.

After a refund has been issued, the time required for the funds to appear in your account may depend on your payment provider, bank or financial institution and is outside our direct control.

Where a full refund for a digital product is issued, your license to use that product may terminate and you may be required to discontinue its use and delete any copies in your possession, to the extent permitted by applicable law.

Any applicable statutory deadlines for providing a refund will be respected.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices or applicable legal requirements.

When this Refund Policy is updated, we will revise the u201cLast updatedu201d date displayed at the top of this page.

Any changes will apply from the date the updated Refund Policy is published, subject to any rights or obligations that arose before the update and any requirements of applicable law.

We encourage you to review this Refund Policy before making a purchase.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise your data protection rights, please contact us:

Migueliyo Travel
Email: hello@migueliyotravel.com

We will respond to privacy-related requests in accordance with applicable data protection laws.